Uvjeti poslovanja

UVJETI OTKAZIVANJA REZERVACIJE

Rezervaciju je moguće otkazati više od 24 sata prije početka usluge. Otkazivanje u roku od 24 sata prije dogovorenog početka izleta neće dobiti nikakav povrat sredstava. Za otkazivanje rezervacije trebate nas obavijestiti putem e-maila ili pozivom na telefon.

Rafting Pirate zadržava pravo, bez vremenskog ograničenja, otkazati bilo kakvu aktivnost zbog lošeg vremena, nepovoljnih uvjeta na rijeci ili bilo kakvih drugih neprilika zbog kojih nismo u mogućnosti organizirati siguran i ugodan rafting. U tom slučaju, korisnici usluga će biti u što kraćem roku obaviješteni i sva novčana sredstva bit će u potpunosti vraćena ili aktivnost prebaciti na drugi termin po dogovoru sa strankom.

Ako je putovanje otkazano zbog naše krivnje, oni koji su platili putovanje dobivat će puni povrat. Nismo odgovorni za ostale troškove koje ste imali tijekom pripreme za ovaj put, primjerice stvari poput zrakoplovne karte, hotelske sobe, opreme ili drugih troškova.

OTKAZANA PUTOVANJA

Ako je putovanje otkazano zbog naše krivnje, oni koji su platili putovanje dobivat će puni povrat. Nismo odgovorni za ostale troškove koje ste imali tijekom pripreme za ovaj put, primjerice stvari poput zrakoplovne karte, hotelske sobe, opreme ili drugih troškova.

ZDRAVLJE I LIJEKOVI

Vrlo je važno da nam javite ako imate bilo kakve medicinske probleme i koje eventualne lijekove koristite a te informacije su nam važne radi vaše I naše sigurnosti na rijeci. Informirajte nas prije nego što započnemo aktivnosti.

VAŠA ODGOVORNOST

Naši kupci su odgovorni za odabir izleta koji odgovara njihovom interesu i sposobnostima. Postoje li bilo kakvo pitanje vezano uz sigurnost,tjelesne predispozicije, slobodno nas kontaktirajte I odgovoriti ćemo vam na sva pitanja.

Sudjelovanje u ovoj turi je na vlastitu odgovornost. Organizator ne snosi odgovornost za gubitak ili oštećenje osobnih stvari ili dragocjenosti.

Naši kupci su, naravno, odgovorni za svoje ponašanje. Tražimo da se poštuju lokalni zakoni i da nećemo tolerirati uporabu ilegalnih droga ili bilo kakvo kršenje Hrvatskog zakona.

Instruktor zadržava pravo prekid I otkazivanje aktivnosti u slučaju da korisnici ugrožavaju sigurnost ostatka tima. U tom se slučaju nećete dobiti povrat sredstava.

 

OPĆA PRAVILA

Zadržavamo prava promjena manjih operativnih aktivnosti radi vaše sigurnosti ili za poboljšanje usluge. U slučaju izmjene, propuštanja zbog razloga izvan naše kontrole (iako bi se trudili pružiti usluge prema rasporedu) operator neće biti odgovoran za bilo kakva potraživanja. Nećemo biti odgovorni za bilo kakve gubitke, štete, nesreće, smrt, ozljede i sl. bilo koje prirode.

OBAVIJEST O PISANIM PRIGOVORIMA

Sukladno odredbama članka 6. Stavak 3. Zakona o pružanju usluga u turizmu NN br. 130/17). obavještavamo potrošače da svoje pisane prigovore mogu podnijeti u ovim poslovnim prostorijama i to u obrazac KNJIGE PISANIH PRIGOVORA, kao i putem pošte na adresu: Jadranska 24, Dugi Rat 21315. Sezonski obrt za turizam Pirate ili putem maila: info@rafting-pirate.com. Molimo potrošače da prilikom podnošenja pisanih prigovora ostave podatke i to: Ime i prezime, ulica i kućni broj, mjesto, kako bi u zakonskom roku mogli odgovoriti na isti. Na prigovore se mora odgovoriti u zakonskom roku od 15 dana od dana zaprimanja prigovora.

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